Frequently Asked Questions
How long do orders take to process?
Processing Time: 1-3 Weeks currently for normal orders. For collective sales however, we push the time required to 2-4 weeks to adjust for the higher volume of orders.
Can I cancel my order?
Once an order has been placed, Unfortunately we are unable to accept any cancellations or issue refunds unless an error is made by us this includes your order errors.
Do you accept returns / Cancellations?
Sorry we don’t accept returns or cancellations due to the nature of the items, please make sure you read the listing descriptions thoroughly before you order.
We endeavor to put errors right, we reserve the right to charge 50% of your order total if we have begun processing your order and we reserve the right to charge 50% restocking fee if we were to agree a return which is not our fault, if you were to return an order which we do not approve we will charge 50% restocking fee, also return postage would be paid by the buyer on a traceable method. If you return items that prove to be no faults found we reserve the right to charge 50% off your refund amounts. By completing your purchase you are agreeing to these terms. No Cancellations accepted.
Can I add to my order and/or combine shipping?
Unfortunately, we don’t combine orders or add to pre-exisiting order due to order volume and this would delay turn-around time.
Can I use multiple discount codes?
Discount codes cannot be combined. Only one (1) coupon code per order can be used.
A discount code didn't work at checkout what can I do?
Unfortunately if you didn't enter a code at checkout we will not honor them, this is due to misuse. If you are having an issue contact us BEFORE placing your order, check the spelling of the code. If you contact us on Note to seller or after placing your order we will be unable to add this to your order. We are sorry for this but we have to make it fair and to stop misuse of our codes.
Do you work with international clients?
Absolutely of course we do! We have carried out design work all over the world, including the USA, Ireland, Australia, The Caribbean, Sweden and beyond.
Why are there black lines/squares on my sticker sheet?
These lines are the cutting guides for our sticker machines, we try to fit as many stickers to a page as we can to give you the best value for your money, so it’s not always possible that these won’t show on yours but please be assured they don’t effect your stickers in any way.
Why is the paper sometimes curled?
The stickers are cut using a tacky mat to keep them in place in our machines, sometimes when using a new mat this causes the paper to curl as it is removed from the mat. This can cause the stickers themselves to curl back from the backing paper but, there is no damage to the stickers themselves and nothing a heavy book or two won’t sort out for you.
Why is the shop closed?
Sometimes we have to close the site for a few days to work on orders so that you're not waiting for your happy mail for too long. We will always try our best to remain open of course.
Are there any colour differences?
Please be aware that the photographs used within our site and listings are digital versions, which do for obvious reasons being digital copies often appear much brighter than the actual kits/stickers once printed. Colours will always also vary from screen differences due to monitor calibrations. *We reserve the right to decline any refunds/returns with regards to this*
What is your paper and Ink quality like?
We ONLY stock Premium Matte White Sticker Paper, which is thin, soft, smooth and durable, this enables you to bulk out your planner with lots of stickers unlike other shops that stock thick bulky Premium Matte White our sticker paper will add less bulk and let you fill your planner with more! This is something we have never charged extra for.
Ink’s, we use top quality high coloured Inkjet Inks for our stickers and High quality Laser Toners for our foiled stickers.
*Please be aware our product photos are mostly digital and colour difference/vibrancy will be different to your screen* With this policy we do not accept returns/refunds.
Do you provide samplers / freebies?
We have our own PR team which you can find on our Instagram and Facebook group each PR has their own freebie which can be claimed when leaving a note at checkout with there name *One per order*. We also provide freebies on collab sale events and other events through-out the year.
Unfortunately we are currently full for Planner event sponsorship until 30th January 2021, if your event is after this date and would like us to sponsor/provide goody bag donations please get in touch with us.
I've placed an order, but my Rainbow Rewards aren't showing in my account - why?
Rainbow Reward points are added to your account once your order is marked as 'completed' and shipped. You will be notifiied via email (and in your account) that this has happened.
Why does my basket currency switch back to GBP in the checkout?
We only accept payment in GBP (Great Britsh Pounds) as we are a UK seller. The currency converter provided to you in order to give a guide of basket totals in your local currency only.
I have a problem with my order - what should I do?
If there is something wrong with your order, wrong sheets, missing sheets please send us as message at email@example.com and we’ll get right back to you.
Can’t see your question? Please get in touch directly with us here.