Frequently Asked Questions
How long do orders take to process?
Our current time for normal orders can be found here. For collective sales however, we push the time required to 2-3 weeks to adjust for the higher volume of orders.
Can I cancel my order?
Once an order has been placed, unfortunately we are unable to accept any cancellations or issue refunds unless an error is made by us this includes your order errors.
Pre-sale Advents and deposits are non-refundable.
Do you accept returns / cancellations?
Sorry we don’t accept returns or cancellations due to the nature of the items, please make sure you read the listing descriptions thoroughly before you order.
We endeavor to put errors right, we reserve the right to charge 50% of your order total if we have begun processing your order and we reserve the right to charge 50% restocking fee if we were to agree a return which is not our fault, if you were to return an order which we do not approve we will charge 50% restocking fee, also return postage would be paid by the buyer on a traceable method. If you return items that prove to be no faults found we reserve the right to charge 50% off your refund amounts. By completing your purchase you are agreeing to these terms. No Cancellations accepted.
Can I add to my order and/or combine shipping?
Unfortunately, we don’t combine orders or add to pre-exisiting order due to order volume and this would delay turn-around time.
Can I use multiple discount codes?
Discount codes cannot be combined. Only one (1) coupon code per order can be used.
A discount code didn't work at checkout what can I do?
Unfortunately if you didn't enter a code at checkout we will not honor them, this is due to misuse. If you are having an issue contact us BEFORE placing your order, check the spelling of the code. If you contact us on Note to seller or after placing your order we will be unable to add this to your order. We are sorry for this but we have to make it fair and to stop misuse of our codes.
Do you ship Internationally?
Yes we ship everywhere! Click here for full delivery info.
Why are there black lines/squares on my sticker sheet?
These lines are the cutting guides for our sticker machines, we try to fit as many stickers to a page as we can to give you the best value for your money, so it’s not always possible that these won’t show on yours but please be assured they don’t effect your stickers in any way.
Why is the paper sometimes curled?
The stickers are cut using a tacky mat to keep them in place in our machines, sometimes when using a new mat this causes the paper to curl as it is removed from the mat. This can cause the stickers themselves to curl back from the backing paper but, there is no damage to the stickers themselves and nothing a heavy book or two won’t sort out for you.
Why is the shop closed?
Sometimes we have to close the site for a few days to work on orders so that you're not waiting for your happy mail for too long. We will always try our best to remain open of course. We also close sometimes for Annual Vacations.
Are there any colour differences?
Please be aware that the photographs used within our site and listings are digital versions, which do for obvious reasons being digital copies often appear much brighter than the actual kits/stickers once printed. Colours will always also vary from screen differences due to monitor calibrations. *We reserve the right to decline any refunds/returns with regards to this*
What is your paper and Ink quality like?
We ONLY stock Premium Matte White Sticker Paper, which is thin, soft, smooth and durable, this enables you to bulk out your planner with lots of stickers unlike other shops that stock thick bulky Premium Matte White our sticker paper will add less bulk and let you fill your planner with more! This is something we have never charged extra for.
Ink’s, we use top quality high coloured Inkjet Inks for our stickers and High quality Laser Toners for our foiled stickers.
*Please be aware our product photos are mostly digital and colour difference/vibrancy will be different to your screen* With this policy we do not accept returns/refunds.
Do you provide samplers / freebies?
We have our own PR team which you can find on our Instagram and Facebook group each PR has their own freebie which can be claimed when leaving a note at checkout with there name *One per order*. We also provide freebies on collab sale events and other events throughout the year.
Unfortunately, we are currently full for Planner event sponsorship until 2022, if your event is after this date and would like us to sponsor/provide goody bag donations please get in touch with us.
I've placed an order, but my Rainbow Rewards aren't showing in my account - why?
Rainbow Reward points are added to your account once your order is marked as 'completed' and shipped. You will be notifiied via email (and in your account) that this has happened.
Why does my basket currency switch back to GBP in the checkout?
We only accept payment in GBP (Great Britsh Pounds) as we are a UK seller. The currency converter is provided to you in order to give a guide - in your local currency - of your basket value as you shop.
I have a problem with my order - what should I do?
If there is something wrong with your order, wrong sheets, missing sheets please send us a message at firstname.lastname@example.org and we’ll get right back to you just as soon as possible - please remember that if you e-mail more than once it will demote your enquiry to the bottom of the customer service queue.
Do your Passion Planner Daily Kits fit the new 2021 sizing?
Any Daily kit purchased from the 29th June 2021 will be in the new 2021 sizing which is true A5.
If you have purchased kits prior to this we are unfortunately not responsible for the sizing change which Passion Planner did not announce to anyone. I'm sure with some sticker surgery you can make your kits work! If you'd like some ideas Click here for Strudelsdoodles IG for further inspiration.
What are your Buisness Days / Hours?
We operate Monday to Friday 9 am to 4 pm (UK Time). Customer Service is also at the same time (we endeavour to get back to you asap however please allow 24-48 hours for an e-mail response). There is NO customer service on weekends your enquiry will be dealt with during the office times above if received over the weekend.
For the purpose of Processing times and Shipping "Business" days are Monday to Friday inclusive.
Can’t see your question? Please get in touch directly with us here.